Refund policy

Order Cancellations

Orders can be cancelled at any time before they are fulfilled. Once an order has been shipped, it can no longer be cancelled — please use the return process instead.

 

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

  • unused and unworn

  • in the same condition as received

  • with tags attached

  • in the original packaging

  • accompanied by a receipt or proof of purchase

To start a return, please contact us at futospirit2026@gmail.com. Items sent back to us without prior return authorization will not be accepted.

Once your return request is approved, we will provide instructions and the return shipping address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • the item is defective

  • the item is damaged

  • you received the wrong item

We will evaluate the issue and provide a replacement or refund as appropriate.


Non‑returnable Items

The following items cannot be returned:

  • sale items

If you have questions about a specific item, feel free to contact us.


Exchanges

If you wish to exchange an item, please complete the return process first. Once the return is accepted, you may place a new order for the desired item.

 

European Union 14‑Day Cooling‑Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To initiate a return or cancellation, please log in to your account: My Account

The item must be returned in its original condition, unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.

 

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since approval, please contact us at futospirit2026@gmail.com.